Fannie Mae introduced the outcomes of its 2020 Complete Return and Service Rewards (STAR) program, which acknowledges 31 mortgage mortgage managers for operational service excellence and buyer worth.

Created in 2011, the STAR program Rewards Fannie Mae providers based mostly on three operational and efficiency areas: basic upkeep, resolution supply and schedule administration. The STAR program measures the competence, capability and general efficiency of service brokers. It’s designed to assist Fannie Mae’s servers determine enchancment alternatives by benchmarking their efficiency towards different servers, and observe progress and traits towards chosen key metrics to mirror Fannie Mae’s present enterprise objectives. .

“It’s an honor to acknowledge 31 of our service companions as recipients of the STAR 2020 program for his or her respective commitments to customer support and business finest practices,” stated Malloy evans, Senior Vice President and Single-Household Chief Credit score Officer for Fannie Mae. “Whereas mortgage managers nonetheless play a significant position in stopping foreclosures and serving to with housing, their work was completely important final 12 months as householders confronted job losses. , revenue cuts, sicknesses and different disruptions brought on by the COVID-19 pandemic. Agent contributions will proceed to be very important as we work to maintain folks of their properties and stabilize the U.S. actual property market because the pandemic continues.

Servers are chosen to take part within the STAR program based on Fannie Mae’s complete administration mortgage quantity and portfolio composition.

The Federal Housing Finance Company (FHFA) not too long ago injected $ 1.09 billion for Fannie Mae’s Reasonably priced Housing Profit for 2020, which is the best quantity ever disbursed, greater than double what was offered final 12 months.

The 2020 STAR program recipients embody:

Common upkeep

Timeline administration

Common upkeep and supply of options

Common upkeep and schedule administration

Resolution supply and schedule administration

Recognition of basic upkeep, resolution supply and schedule administration